Contact Us

We're here to help with all your travel needs

Call Us

Speak directly with our customer service team

1-800-AIRLITE

(1-800-247-5483)

Hours:

Monday - Friday: 6AM - 10PM EST

Saturday - Sunday: 8AM - 8PM EST

Live Chat

Get instant help from our support agents

Availability:

24/7 Support

Average response: < 2 minutes

Email Support

Send us a detailed message for complex inquiries

support@airlite.com

Response Time:

General: Within 24 hours

Urgent: Within 4 hours

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Our Locations

Visit us at one of our office locations worldwide

Headquarters

123 Aviation Boulevard
Sky City, SC 12345-6789
United States

+1 (555) 123-4567

headquarters@airlite.com

Mon-Fri: 8AM-6PM EST

European Office

45 Airport Way
London SW1A 1AA
United Kingdom

+44 20 1234 5678

europe@airlite.com

Mon-Fri: 9AM-5PM GMT

Asia-Pacific Office

88 Changi Airport Road
Singapore 819642
Singapore

+65 6123 4567

asia@airlite.com

Mon-Fri: 9AM-5PM SGT

Frequently Asked Questions

Quick answers to common questions

You can change or cancel your booking online through our website, by calling our customer service at 1-800-AIRLITE, or through our mobile app. Changes are subject to fare rules and may incur fees.

Economy passengers receive one free checked bag up to 50lbs. Carry-on bags must not exceed 22" x 14" x 9". Additional fees apply for overweight or extra bags. Premium class passengers enjoy increased allowances.

We recommend arriving 2 hours early for domestic flights and 3 hours early for international flights. This allows sufficient time for check-in, security screening, and boarding procedures.

Yes, we provide comprehensive assistance for passengers with special needs. Please contact us at least 48 hours before your flight to arrange wheelchair assistance, guide dog accommodation, or other specialized services.